Terms of service
OVERVIEW
Welcome to Shovelle, a brand operated by Attention Span Limited ("we", "us", "our"). Shovelle operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least 18 years of age. To use the Services you may be asked to provide information including your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
All Shovelle products are sold as novelty items and decorative jewellery only. They are not intended, designed, or sold for use with any illegal substance or for any unlawful purpose. By purchasing from Shovelle, you confirm that you will use our products solely for their stated novelty and decorative purpose. Any use of our products in connection with illegal activity is strictly prohibited and is solely the responsibility of the purchaser. Attention Span Limited accepts no liability whatsoever for any unlawful use of its products.
We have made every effort to accurately represent our products. However, colours and product appearance may differ from how they appear on your screen due to your device settings. We do not warrant that the appearance or quality of any product will meet your expectations or be identical to how it is depicted online. All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities at our sole discretion.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Attention Span Limited reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance and receive payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order is accepted.
In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email or billing address provided at the time of the order.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal use and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges.
You agree to provide current, complete and accurate payment information for all purchases. You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are authorised to use the payment method provided, (iii) charges incurred will be honoured by your payment provider, and (iv) you will pay all charges incurred at posted prices, including shipping and any applicable taxes.
SECTION 5 — SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.
SECTION 6 — INTELLECTUAL PROPERTY
All content on our Services, including trademarks, brands, text, images, graphics, video, and audio, is owned by Attention Span Limited, its affiliates or licensors and is protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. The Shovelle name, logo, product names, designs and slogans are trademarks of Attention Span Limited. You must not use them without our prior written permission. All rights not expressly granted are reserved.
SECTION 7 — OPTIONAL TOOLS
You may be provided access to third-party tools as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We accept no liability arising from your use of optional third-party tools. Use of such tools is entirely at your own risk.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party website. If you choose to access third-party sites, you do so at your own risk. Complaints or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Shovelle is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases are made directly with Attention Span Limited. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Attention Span Limited. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us.
SECTION 10 — PRIVACY POLICY
All personal information we collect is subject to our Privacy Policy [LINK]. Shopify also collects and processes certain personal information in connection with the provision of its services. By using our Services, you acknowledge that you have read these privacy policies.
SECTION 11 — FEEDBACK
If you submit any ideas, suggestions, feedback, or reviews, you grant Attention Span Limited a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish and distribute such content in any medium for any purpose including commercial use.
You represent and warrant that you own or have all necessary rights to any feedback submitted, and that it will not violate any third-party rights or contain unlawful, abusive, or harmful content. We accept no responsibility for any feedback posted by you or any third party.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions in product descriptions, pricing, promotions or availability at any time without prior notice, including after an order has been submitted.
SECTION 13 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) in violation of any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, harm, or defame any person; (e) to transmit false or misleading information; (f) to send unsolicited commercial communications; or (g) to impersonate any person or entity.
You also agree not to: (a) upload or transmit malicious code; (b) reproduce, sell or exploit any portion of the Services; (c) collect personal information of others; (d) use automated tools, scrapers, robots or AI agents to access the Services without our consent; or (e) interfere with or circumvent any security features of the Services. We reserve the right to suspend or terminate your account at any time without notice if we determine you have violated these Terms.
SECTION 14 — AGENTS
This section applies if you use or enable any automated software or service ("Agent") to access the Services. No Agent may access the Services unless it identifies itself in all HTTP/HTTPS requests via the user agent string as "Agent/[agent name]", does not mimic human behaviour, does not circumvent CAPTCHAs, and responds truthfully when asked whether interactions originate from a human or a computer. We may restrict Agent access by technical means at any time.
SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You remain liable for all amounts due up to and including the date of termination. Sections covering Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law survive termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH WARRANTIES ARE EXCLUDED.
SECTION 17 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, ATTENTION SPAN LIMITED, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.
SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless Attention Span Limited, Shopify, and our respective affiliates, officers, directors, employees, agents and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of (1) your breach of these Terms, (2) your violation of any law or third-party rights, or (3) your use of the Services.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise any right or provision of these Terms does not constitute a waiver. These Terms, together with our policies, constitute the entire agreement between you and Attention Span Limited regarding the Services and supersede all prior agreements.
SECTION 21 — ASSIGNMENT
You may not transfer or assign these Terms or any of your rights under them without our prior written consent. We may transfer or assign our rights and obligations without consent or notice.
SECTION 22 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. You and Attention Span Limited submit to the exclusive jurisdiction of the courts of England and Wales.
SECTION 23 — CHANGES TO TERMS OF SERVICE
We reserve the right to update or replace any part of these Terms at any time by posting changes to our website. Material changes will be notified in accordance with applicable law. Your continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms should be sent to: sup@shovelle.co.uk
Attention Span Limited sup@shovelle.co.uk 20D Goldney Road, London, W92AX, Registration number 14114363