Refund policy

SHOVELLE — RETURN & REFUND POLICY

We want you to love your Shovelle piece. Please read this policy carefully before purchasing.

Shovelle is a trading name of Attention Span Limited (company no. 14114363), 20D Goldney Road, London W9 2AX, United Kingdom. Contact: sup@shovelle.co.uk

1. RIGHT TO CANCEL (UK, EU AND EEA CONSUMERS)

You may cancel your order within 14 days of the day you receive it. To cancel, email sup@shovelle.co.uk with a clear statement that you are cancelling and your order number. You may use the model cancellation form at the end of this policy, but you do not have to.

You must send the item back within 14 days of notifying us of your cancellation, to:
Velvetier GmbH, Georgenstr. 26, 80799 Munich, Germany

You bear the direct cost of returning the item, including shipping and any customs charges. You are responsible for packaging the item securely and keeping proof of postage. We strongly recommend a tracked and insured service.

Condition of returned items: you may handle the item only as far as necessary to establish its nature, characteristics and functioning, as you would in a shop. If an item has been worn, or is returned scratched, damaged, incomplete or without its original packaging, its value is diminished and we will deduct the loss in value from your refund, up to the full price of the item.

Refunds: we will refund the price paid and the cost of standard delivery. We do not refund any additional cost of a delivery method more expensive than our standard option. If you cancel only part of an order, delivery costs are not refunded. We will issue the refund within 14 days of receiving the item back, or of you providing proof that you have sent it, whichever is earlier. Refunds are made to the original payment method only.

Exceptions: the right to cancel does not apply to items made to your specifications or clearly personalised (including engraved items), or to gift cards.

2. CUSTOMERS OUTSIDE THE UK, EU AND EEA

Where the law of your country does not give you a right to cancel, we do not accept returns or give refunds for change of mind. Section 3 applies to faulty, damaged or incorrect items.

3. FAULTY, DAMAGED OR INCORRECT ITEMS

Email sup@shovelle.co.uk with your order number, a description of the issue and clear photos. Please wait for our return instructions before sending anything back. We may need to inspect the item. Where a fault is confirmed, we will provide a repair, replacement or refund in line with the consumer law that applies to you, and reimburse reasonable return costs. Normal wear and tear, natural tarnishing of silver, and damage caused by misuse or accidents are not faults.

Nothing in this policy affects your statutory rights.

MODEL CANCELLATION FORM
(Complete and return this form only if you wish to cancel your order.)

To: Attention Span Limited, 20D Goldney Road, London W9 2AX, United Kingdom, sup@shovelle.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: